EUMETROLOGY Kft. (hereinafter: Service Provider) enables natural or legal persons (hereinafter: Client) to conduct electronic administration through its website. This is an online application that provides a unified platform for identified Clients to perform the necessary declarations, procedural actions, and other obligations required for electronic administration, as well as to access electronic administration services available to them. This document applies to the contract measurement service provided by EUMETROLOGY Kft. (hereinafter: Service).

This document contains the General Terms and Conditions (hereinafter: GTC) for the use of the electronic administration platform (hereinafter AP).

The platform is available to any Client who successfully registers. The conditions for successful registration include providing accurate, truthful, and complete information on the registration interface. During registration, the Client explicitly acknowledges that they have read and accepted the provisions set out in the Privacy Policy and the General Terms and Conditions.

The Service Provider provides the Service in accordance with the GTC.

3.1. Introductory Provisions

The Service Provider operates the Electronic Administration Platform (AP) based on the GTC, under the contractual terms set forth therein. The GTC contains the general provisions related to the use of the Service provided by the Service Provider, as well as the rights and obligations arising from the legal relationship established between the parties during the use of the Service.

If any matter is not regulated otherwise in the GTC, the provisions of Act V of 2013 on the Civil Code (Polgári Törvénykönyv) and other applicable Hungarian laws shall apply.

The terms used in the GTC carry their general meaning unless otherwise defined under the "Definitions and Abbreviations" section of the GTC, in which case they bear the meaning provided therein.

3.2. Purpose and legal background of the General Terms and Conditions

The purpose of the GTC is to ensure that the use of the AP Services is carried out in accordance with the conditions regulated in this document.

The GTC defines the general legal and commercial conditions for using the Service. 

Key Applicable Laws:

• Regulation 2016/679 of the European Parliament and of the Council on 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EK. (hereinafter: General Data Protection Regulation, or GDPR)

• Act V of 2013 on the Civil Code (Polgári Törvénykönyv). 

3.3. Scope of the General Terms and Conditions

3.3.1. Material scope

The GTC contains the general conditions for using the Service provided by the Service Provider, as well as the rights and obligations arising from the legal relationship established between the Parties during the use of the Service.

3.3.2. Personal scope

The personal scope of the GTC extends to the Service Provider, as well as to natural and legal persons, organizations without legal personality (clients) using the Service, and the natural person employees of the Parties, as well as the natural persons authorized and entitled by the Parties in the course of providing and using the Service.

3.3.3. Temporal scope

The GTC enters into force on the date specified on the cover page and loses its validity upon the issuance of a new version.

3.3.4. Territorial scope

The GTC apply to the services provided by the service provider of the AP within the territory of Hungary, while customers may place orders for the service from anywhere in the world.

3.4. Modification of the General Terms and Conditions

The Service Provider reserves the right to unilaterally modify the GTC without prior notification of the other party. The Service Provider publishes the modified GTC on the Service’s website.

3.5. Publication

The Service Provider publishes these General Terms and Conditions on the Service’s website at www.eumetrology.hu  under the customer service interface.

Identification-based AP services provided for natural and legal persons:

• Registration: A client profile is created after the first data submission by the client.

• Profile management: With consent of the client, management of the personal data, technical identifiers, settings, and declarations necessary for using the Service.

• Case status overview:  The AP allows clients to review their ongoing matters in three categories: quotations, results, and invoices.

• Access and handling of data of non-natural persons represented by natural persons, stored on the AP: Authorized client contacts can access the information assigned to the non-natural person they represent in their AP profile.

• Access to electronic customer service functions via the AP.

• Requesting an offer for contract measurement services.

• Ordering contract measurement services based on the received quote (entailing a payment obligation).

• Reviewing, commenting on, and potentially submitting complaints regarding the results of the ordered contract measurement service.

• Viewing invoices related to completed contract measurement services.

5.1. Process of using the service

5.1.1. For natural and legal persons 

The client can access the AP through registration without a separate legal act, electronically.

The client initiates the use of the Service through the web interface of the AP. Upon identification, a user profile is created during the first-time use of the Service.

The client may use the AP services in their own name or on behalf of a non-natural person they represent. A non-natural person may have multiple representatives (contacts).

Under this GTC, natural person contacts representing a non-natural person are not considered clients; instead, the represented non-natural person is the client in such cases.

The Service Provider verifies the accuracy and authenticity of the data submitted during registration. If the data are appropriate, the Service Provider approves the client’s registration and notifies them via the provided email address. The Service Provider reserves the right to refuse registration without justification.

 

5.2. Conditions for using the Service

5.2.1. Technical requirements for using the Service

Clients can access the services provided via the AP online platform.

5.2.2. Administrative requirements for using the Service 

The use of the Service requires acceptance of this GTC. 

The Service Provider verifies the data submitted during registration. If the connection conditions are met, the Service Provider accepts the application and registers the applicant in the AP system.

 

5.3. Establishment and termination of client relationship

5.3.1. For non-natural persons

Registration for the Service establishes an individual client relationship between the Service Provider and the client.

Following registration, the Service Provider continuously ensures the client’s access to the Service in accordance with the provisions and availability set forth in this GTC.

The legal relationship is terminated if

1. the client ceases to exist without a legal successor,

2. the client ceases to exist with a legal successor (transformation), but the successor organization(s) do not register with the Service Provider,

3. the client terminates the contract with ordinary or extraordinary notice,

4. the Service Provider terminates the contract with ordinary or extraordinary notice,

5. the Service Provider discontinues the Service.

In the case of termination without a legal successor, the client is responsible for notifying the Service Provider and settling all outstanding debts before termination.

A terminating client must take all necessary measures (e.g., settling invoices) and provide notifications before termination to ensure an uninterrupted transition of service provision in case of succession.

The Service Provider may terminate the legal relationship and service provision with extraordinary notice in the following cases:

• The client has seriously violated the Service usage regulations, endangering the safe operation of the Service.

• The client has overdue debts that remain unpaid despite a notice.

Either Party may unilaterally terminate the legal relationship (ordinary termination). If the client terminates the contract, they must settle the cost of any work already performed by the Service Provider based on the issued invoice.

The client may terminate the contract with extraordinary notice only if the Service Provider fails to ensure service availability for at least 15 business days due to its own fault, or if the Service Provider seriously and demonstrably violates the GTC or other applicable legal requirements. The customer may submit the extraordinary termination in written form.

Termination by means of a unilateral legal declaration becomes effective upon the other party's confirmed receipt.

 

5.3.1.1.  Existence of an individual contract with the Service Provider

If a non-natural person has an individual service contract with the Service Provider that differs from these GTC, then only those provisions of these Terms and Conditions apply that are not overridden by the individual contract. In all other cases, the provisions of the individual contract prevail.

Individual contracts cannot be concluded for natural persons. 

5.3.2. For natural person customer

The legal relationship between the natural person using the services provided to naturak customers and the Service Provider is established upon registration and acceptance of the GTC and terminates upon the deletion of the AP registration.

The Service Provider provides the use of the AP free of charge. For requests made on the AP (contract measurement tasks), the Service Provider prepares an offer, which, if accepted by the customer (by clicking on the individual electronic signature and acceptance button on the AP or the customer sending an individual purchase order (PO)), creates a payment obligation for the customer in the amount corresponding to the total amount in the current offer.

After completing the work, the Service Provider sends a completion certificate (hereinafter referred to as "TIG") to the customer. The TIG contains the link to access the results, which is a download link from where the customer can download the results to their own computer. The customer has 5 calendar days to accept the results with a statement on the TIG or file a complaint. If no response is received within 5 calendar days, the Service Provider considers the work completed and is entitled to issue an invoice to the customer. The customer explicitly commits to transferring the amount of the invoice prepared by the Service Provider for the work ordered, performed, and completed in accordance with the terms of this contract, within the payment deadline stated on the invoice, to the bank account indicated by the Service Provider, irrevocably.

If a complaint is received from the customer within 5 calendar days after sending the results, the Service Provider is not entitled to issue an invoice until the complaint investigation is concluded. However, from the moment the investigation is closed, the work is considered completed, and the Service Provider is entitled to issue an invoice to the customer for the work performed. The customer explicitly commits to transferring the amount of the invoice prepared by the Service Provider for the work ordered, performed, and completed in accordance with the terms of this contract, within the payment deadline stated on the invoice, to the bank account indicated by the Service Provider, irrevocably.

7.1. Availability of the Service

The Service can be accessed by customers through the website www.eumetrology.hu/bermeres.

The Service can only be used if the customer accepts these General Terms and Conditions (GTC). 

 

7.2. Eligibility questions related to the use of the service

The Service Provider handles the user rights of representatives of legal entities. After every approved registration process, the Service Provider considers the representative (contact person) of the legal entity to act as if they were the entity's manager, thus having full rights to make decisions regarding the service order and acknowledging that a payment obligation arises if an order is placed.

9.1. Rights and Obligations of the Service Provider

The Service Provider shall act with the usual care in providing the Service, in accordance with the General Terms and Conditions (GTC) and its annexes (if any), any other relevant rules, and applicable legal regulations.

If there is an obstacle to the provision of the Service, the Service Provider shall inform the customer.

The Service Provider operates a Customer Service with email contact to serve customers.

The customer expressly agrees that the Service Provider may forward the data in the customer’s request – solely for the purpose of providing the service – to the subcontractor with whom the Service Provider has a contractual relationship.

9.1.1. Obligations of the Service Provider

By accepting and registering the customer’s request, the Service Provider undertakes to:

1. provide technical expert support to the customer regarding the use of the AP during the connection process,

2. provide the customer with the documents necessary for connecting to and using the AP, which form part of the Contract Annex:

• General Terms and Conditions,

• User Manual (Technical Description)

If the content of the documents mentioned in this section changes, the Service Provider will publish them on its website.

3. provide the service related to the AP described in Section 4 of this GTC and the measurement services available via the AP,

4. ensure the availability of trained staff necessary for providing customer service as required in Section 2.2.,

5. provide the required measurement services in the quality, availability, and within the service period as defined in the current GTC, 

6. offer the AP to the customer for free (without compensation), where the customer can submit a request for a quote. However, if the customer orders the measurement service based on the received quote, the customer will be liable for payment, as the contract measurement service is not free of charge.

9.1.2. Rights of the Service Provider

1. The Service Provider, after notifying the customer, has the right to terminate the customer’s connection based on the above conditions.

2. The Service Provider has the right to refuse or limit the use of the AP by the customer if the customer jeopardizes the safety or availability of the AP.

3. The Service Provider may store data provided by the customer or related to the use of the AP in its own identification, authorization, and service management system, and, without the customer’s express written consent, may transfer it to third parties to the extent necessary for the service. Such purposes may include, but are not limited to: the production of necessary tools for service use, invoicing, enforcing claims against the customer.

4. The Service Provider has the right to destroy the customer's products if the customer fails to fulfill their obligation, despite the warning, to collect or arrange to collect the products sent to the Service Provider at their own expense immediately after the service is completed, but no later than within 30 calendar days after the service ends.

9.1.3. Rules for involving subcontractors by the Service Provider

The Service Provider is entitled to use subcontractor(s) in providing the service. The Service Provider is responsible for: 

1. ensuring that the subcontractor meets the quality requirements and deadlines as if the Service Provider had performed the entire service,

2. monitoring the subcontractor's activities, equipment, and compliance with thei own quality assurance standards,

3. ensuring that the subcontractor adheres to business confidentiality agreements.

9.1.4. Modification of the service’s technical parameters

The Service Provider is entitled to develop or modify its systems while ensuring the continuous provision of the service.

Both parties must notify each other in a timely manner about any technical modification that will affect the provision or receipt of the service or the fulfillment of the contract.

If either party requests a change to any technical parameter in writing, the parties will initiate negotiations within 5 working days (with the aim to fit to the changed conditions) to discuss:

• the technical solution for the changes,

• the period in which the changes should be implemented,

• the new completion deadline for the work based on the changes.
  
  

9.2. Rights and obligations of the customer

The customer is entitled to use the Service as per this GTC after registering for the connection.

9.2.1. Obligations of the customer

By submitting the registration on the service provider's website, the customer undertakes to:

1. accept the documents related to the service of AP as binding and comply with the conditions specified therein;

2. provide the Service Provider with the necessary information for the task as defined in Sections 2.2 and 4.a.

With the registration process, the customer acknowledges that:

1. the AP can only be used after the Service Provider has accepted the customer’s connection request and registered the organization, thus the customer may use the service (measurement) through the AP thereafter;

2. The services described in Section 9.1.1 c) of this GTC can be used only after fulfilling the administrative conditions specified in Section 5.2.2 of this GTC;

3. Further services required to use the services described in Section 9.1.1 b) will be available through the information published on the Service Provider's website.

The customer expressly commits to irrevocably  transferring the amount of the invoice issued by the service provider for the work ordered, performed, and completed in accordance with the terms defined in this agreement, to the bank account specified by the service provider on the invoice, within the payment deadline indicated on the invoice.

9.2.2. Rules for involving subcontractors by the customer

The customer is not entitled to involve subcontractors in the use of the service or in establishing the connection.

The Parties acknowledge that:

• they are responsible for the proper quality and completeness of the activities they provide, thus they are liable for any deficiencies or damage resulting from performing their duties negligently or incompletely;

• they are responsible for complying with applicable laws, organizational, and other requirements during their activities;

• they will cooperate with each other, act in good faith, and consider each other’s interests.

10.1. Liability of the service provider

10.1.1. General rules of liability of the service provider

The Service Provider’s liability to the customer is governed by the relevant provisions of the Civil Code.

The Service Provider shall log its activities according to the legal requirements, protect the integrity and authenticity of the log entries, and preserve them in the long term. The Service Provider may use the log data to determine, document, and prove its liability for damages, and the liability for damages caused to the customer.

10.1.2. Exclusion of liability, rights of the Service Provider

The Service Provider is entitled to limit or refuse the provision of the service to a customer if they endanger the proper operation of the Service Provider.

The Service Provider excludes liability in the following cases:

• any situation where the issue related to the service arises from improper or unintended intervention by the customer;

• in case of vis maior;

• for damages arising during a scheduled or unscheduled service outage;

• if information transmitted through the AP is lost or delayed for reasons beyond the control of the Service Provider. Particularly, this includes data transmission network congestion or unavailability leading to delays or failure to transmit data;

• for damages resulting from the breach of the customer's specified obligations;

• for damages resulting from the customer's failure to cooperate. 
  
  

10.2. Customer's responsibility

If the customer causes damage by failing to fulfill or comply with the obligations set out in these General Terms and Conditions (GTC), they shall be liable for the resulting damages according to the general rules of civil law. Within this responsibility, the customer shall be liable for any damage caused by them or by persons they represent to another customer or a third party due to failing to perform their tasks as specified in these GTC.

The customer shall be liable for damages and consequences resulting from incorrect information they have provided.

The customer is obliged to immediately inform the Service Provider in writing about any significant circumstances, facts, or data relevant to the use of the service and any changes to these.

10.3. Customer's liability

The customer bears criminal liability for any proven attempt to manipulate the system or for intentional damage.

If the customer causes damage by failing to fulfill or comply with the obligations set out in these GTC, they shall be liable for the resulting damages according to the general rules of civil law. 

10.4. Joint liability of the involved parties

All participants involved in the Service are obligated to mitigate damages. 

10.5. Vis maior

In the context of this Service, vis maior refers to any unforeseeable event beyond the control and influence of the Parties, which is unavoidable for the Parties and prevents or renders the use of the Service impossible.

The Parties shall be exempt from the consequences of their contractual breach if the breach was caused by vis maior. The exemption shall apply to the extent that the vis maior event prevents the affected Party from fulfilling its obligations. The exemption shall only last for the duration of the vis maior event.

The Parties shall immediately, but no later than within 3 days, notify each other of vis maior circumstances.

In the event of vis maior, the Service Provider shall take immediate action to ensure the continuity of service and implement the necessary preventive or damage-control measures appropriate to the circumstances. The Service Provider shall also promptly post information on its website regarding the extraordinary situation, the impact on the availability of the Service, and an estimated timeline for restoring availability as per the service level agreement.

11.1. Customer support and complaint submission process

The customer may report any issues, errors, or complaints related to the AP via the contact details specified in Section 2.2 of these GTC. The Service Provider does not offer in-person customer service. The customer may submit questions, issues, or complaints regarding the ordered service to the assigned contact person (project manager) designated by the Service Provider.

Nnatural persons may also contact the competent consumer protection authority via the contact details provided in Section 2.3 of these GTC.

 

11.2. Handling of complaints and reports

11.2.1. Handling of AP-related questions, concerns, and complaints ​

     · The Service Provider accepts questions, concerns, and complaints related to the AP through the contact details specified in Section 2.2 of these GTC.

    · The Service Provider must respond in writing to the complainant within 30 (thirty) business days from the receipt of the report/complaint. The Service Provider may request additional information from the complainant to facilitate the response.

      · If the complainant finds the response unsatisfactory or is unable to resolve the issue with the Service Provider’s involvement, they may pursue legal action as outlined in Section 12.5 of these GTC.

11.2.2. Handling of questions, concerns, and complaints related to the ordered service (contract measurement) results

     · Questions, concerns, and complaints related to the results of the ordered service (contract measurement) shall be handled by the designated contact person (project manager) assigned to the customer by the Service Provider. Complaints may be submitted via the TIG document provided by the Service Provider. Upon receiving a complaint through this document, the responsible project manager from the Service Provider will contact the customer within 5 business days for investigation.

      · The Service Provider records and maintains a log of any complaints in its internal system.

     · If the complainant finds the response unsatisfactory or is unable to resolve the issue with the Service Provider’s involvement, they may pursue legal action as outlined in Section 12.5 of these GTC.

11.3. Technical support available to customers

Customers may contact the Service Provider regarding technical or operational issues related to the AP via the contact details specified in Section 2.2 of these GTC. 

11.4. Troubleshooting

The Service Provider shall immediately begin investigating and resolving any reported issues upon becoming aware of them.

11.5. Procedures for Legal Disputes

The contracting Parties mutually agree to attempt to resolve any legal disputes arising from the use of the Service amicably through negotiations.

In the event of a dispute, the competent court shall proceed in accordance with the applicable provisions of Act CXXX of 2016 on the Code of Civil Procedure.

For matters not regulated in these GTC, the applicable European Union and Hungarian legal provisions shall apply, with particular attention to the Civil Code and data protection laws (GDPR).

Terms and legal concepts mentioned in these GTC shall be interpreted according to Section 13 of these GTC. Terms not specified in these GTC shall be interpreted based on the rules of the Hungarian language, their commonly accepted meanings, and the relevant Hungarian legal provisions.

12.1. Data Processing

The Service Provider processes personal data related to the provision of the Service, as well as personal data that becomes known during the Service, in accordance with its Data Management Notice. The Data Management Notice is published on its website.

Regarding the data that are technically essential for providing the AP, the legal basis for data processing is the statutory provision based on Article 6(1)(c) of the General Data Protection Regulation (GDPR).

12.1.1. General Provisions

A prerequisite for using the Service is that the customer has read and accepted these Terms and Conditions. By submitting their registration to the Service Provider, the customer acknowledges and declares that they have read and accepted these Terms and Conditions.

The Service Provider ensures the protection of the personal data it processes. Its operations and policies comply with the provisions of the GDPR. The Service Provider provides the Service in accordance with data protection regulations and legal practices, complying with applicable laws and considering key international recommendations on data protection.

The Service Provider has a Data Management Notice that includes detailed regulations regarding the processing of personal data.

The Service Provider selects and operates the tools used for providing the Service in such a way that personal data is processed only when absolutely necessary for service provision. Even in such cases, data processing is carried out only to the necessary extent and duration.

For the purpose of providing the Service, the Service Provider may process personal data that are technically essential for service provision. Such data will be deleted immediately upon the termination of the data processing purpose.

If the Service used by the customer requires data processing activities by the Service Provider, then during the use of the Service, the Service Provider ensures compliance with the GDPR conditions related to data processing, as set out in these Terms and Conditions and the Data Management Notice.

The Service Provider ensures that all personal data processing operations within the Service are logged. The Service Provider maintains a historical record of the data included in the logs.

The purposes of processing personal data include:

• identifying the customer for registration and use of the Service;

• enabling the use and technical operation of the AP and the Services available within the AP;

• providing data necessary for the use of the services utilized by the customer;

• preventing unauthorized access to personal data, particularly customer data.

The Service Provider must ensure that the customer can access information about which types of data are processed and for what purposes before and during the use of the Service. To this end, the Service Provider publishes these Terms and Conditions and the Data Management Notice on its website.

Anonymized data—data that can no longer be linked to a natural person in any way—are no longer considered personal data. Therefore, their transmission does not require the customer's consent or notification. Such data may be used for statistical or other legally defined purposes without the customer’s consent or notification.

As a data controller, the Service Provider maintains a record of data transfers to ensure their legality and to inform data subjects. This record includes the date of data transfer, the legal basis and recipient of the transfer, the scope of the transferred personal data, and any additional data required by applicable legal provisions.

Further details on data processing—including its purpose, duration, processed data, and anonymous visitor identification—are included in the Data Management Notice of EUMETROLOGY Kft.

12.1.2. Data processing related to services on the AP requiring customer identification 

The Service Provider stores in the registration database and the customer profile only the information necessary for using the Survice, identification, and contract formation, as well as information voluntarily provided by the User.

Based on the customer's voluntary consent, the Service Provider may process other personal data related to service usage in the customer profile. The Service Provider may transfer customer data to third parties only if required by law or with the customer's consent.

Access to stored service-related data is granted only to authorized individuals through an internal system or direct server access, strictly for purposes related to data processing.

The Service Provider maintains a log of operations performed within the registration database and customer profile. 

12.2. Confidentiality

The Service Provider acquires and uses business secrets only to the extent necessary for providing the Service and does not allow third parties to access any business secrets that become known to it—unless otherwise required by law.

The following do not constitute a breach of business confidentiality obligations:

1. allowing access to data, facts, and information that are public, legally mandated to be made public, or have been made public with the other Party’s consent;

2. transferring business secrets to another Party while simultaneously notifying the affected Party if required by law, regulatory decision, or court order;

3. disclosing business secrets to an authorized entity upon legal request and under the conditions set by law. 

The obligations defined in this section also apply equally to the customer, the employees, members, and agents of the Service Provider.

For the purposes of this section, business secrets include all information, know-how, patented procedures, documents, data, and drawings related to the provision of the Service that become known to or come into the possession of one contracting Party in connection with the other Party and are not explicitly classified as public by the concerned Party.

General Data Protection Regulation: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EK.

GTC: These General Terms and Conditions.

Client: A natural or legal person who registers on the service provider’s online platform (AP), logs in to AP, uses AP, submits a contract measurement request on AP, pays for the service used, and manages matters related to the request with the service provider. The user may utilize AP services on their own behalf or on behalf of the natural or legal entity they represent.

Contract Measurement: Verification of geometric dimensions as part of the service, performed using the service provider’s own equipment or equipment available through subcontractors.

Registration Form: A request form through which the client initiates their connection to AP and designates the contact persons.

Payment Obligation: The requirement to pay for the services ordered by the client.

Party/Parties: In the context of the GTC, this refers solely to the Client and the Service Provider, either individually or collectively.

GDPR : Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EK.

Downtime: The period during which the services provided via AP are temporarily unavailable.

Work: The contract measurement service performed by the service provider using equipment owned by the provider or its subcontractor.

Working day:  Weekdays, excluding public holidays as defined by Section 102(1) of Act I of 2012 on the Labor Code, taking into account the regulations issued by the relevant sectoral minister regarding work schedules for public holidays for the given year.

New Measurement Request (NMR): A request submitted by the client for measuring specific products, containing information necessary for the service provider to perform the service.

AP: The electronic administration platform defined by the service provider, where the client can submit contract measurement requests, order measurement services, and view invoices related to ordered services. 

Civil Code: Act V of 2013 on the Civil Code.

Service:  The electronic administration platform (AP), contract measurement, and other services provided by the service provider, some of which are fee-based.

Service Provider:  EUMETROLOGY Termelő és Szolgáltató Kft.

Product: A part or workpiece owned by the client and sent to the service provider for inspection (contract measurement service).

Completion certificate (TIG) : A document sent to the client after the completion of the contract measurement work, containing a link to access the results and allowing the client to accept the results or file a complaint regarding them.

Operational Disruption: An unplanned system outage or an event that limits the functionality of the service, preventing the IT systems from providing AP services.